We always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Services Authority. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Complaint procedure leaflets are available at reception. Should you have a complaint and we are unable to resolve it you are entitled to take the matter to the Clinical Commissioning Group. If you call the Patients Relations office on 315764. they will advise you further. Please try to understand that the practice staff are busy. Therefore please avoid making any frivolous complaints about minor matters beyond our control. Thank you.