HOW DO I...
MAKE AN APPOINTMENT?
Appointments are necessary for consultations at the Oaks Medical Centre. Both urgent and non-urgent appointments can be made in person or by telephoning (01482) 354251. You can also book online but you will need to register for this with our reception staff.
We have a mixture of pre-bookable and 'book on the day' appointments. You need to call us after 8.00am in the morning to arrange a 'book on the day' appointment. Please avoid Mondays when at all possible as this is our busiest day. If your visit is of a routine nature then our less busy days are Wednesdays and Thursdays.
If you don't need an appointment immediately, you have the option to book up to four weeks in advance.
If you attend late for your appointment you will be advised that it may not be possible for you to be seen or you may be seen only after a considerable wait.
If you cannot keep an appointment, please let us know, giving as much notice as possible so it can be offered to another patient.
We now offer the facility to book appointments online.
To use this service we must first issue you with a password. Please enquire at the reception desk for details, or download and complete this application form.
EMIS Access - Click here for online services
Practice Policy regarding DNA’S (Did Not Attends)
Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery, it has become necessary to implement the following policy:
If you repeatedly fail to attend appointments you may be removed from this practice list and will have to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.
Thank you for your co-operation
HOW DO I...
OBTAIN A HOME VISIT?
Home visits are for when you are too poorly to attend the surgery. They are not for social reasons or lack of transport. Home visits are
done at the discretion of the doctor and only when it would be more appropriate
to examine the patient in their own home.
HOW DO I...
CHANGE MY PERSONAL DETAILS?
Please let reception staff know as soon as possible if any of your personal circumstances change. If you wish, you can let us know directly by using the form below.
note: Electronic transmissions on the Internet are not always secure
and theoretically it is possible for the details emailed from this form
to be intercepted by a third party. If you have any concerns, we advise
you to visit the surgery and present your details in person.